News
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Cut off
'Ordered before 5 PM, delivered tomorrow': what that promise entails for you
A delivery time promise is not marketing copy but an operational agreement. Calculate it back from your drop-off moment, and publish on your website the time you can actually achieve...
'Ordered before 5 PM, delivered tomorrow': what that promise entails for you -
Checklist
A complaint about a package: how to respond, what to compensate, and what to change afterwards
What to write back when a customer reports a damaged package, when to replace or refund, and how to turn that complaint into an improvement in your packaging.
A complaint about a package: how to respond, what to compensate, and what to change afterwards -
Klantenservice
"Where is my package?" How to avoid that question with better shipping notifications
Many customer queries are not about your product, but about the status of an order. With three standard messages, a suitable box, and some documented proof, you can prevent the...
"Where is my package?" How to avoid that question with better shipping notifications -
E commerce
What does a return really cost you? This is how you calculate the costs per returned package
A return costs more than just the outbound shipping. This is how you calculate all items, and this is how you limit the number of returns and the cost per...
What does a return really cost you? This is how you calculate the costs per returned package -
Brievenbuspakje
What do you put on your shipping page? Five questions customers ask before checking out
Shipping costs, letterbox sizing, delivery time, returns, and packaging: these are the five questions customers ask right before checkout. Here's how to answer them on your own shipping page, before...
What do you put on your shipping page? Five questions customers ask before checking out -
Afhaalpunt
Package refused or not collected: how to handle it
A refused or undelivered package returns unannounced. This is how you check it, organize your stock and limit costs.
Package refused or not collected: how to handle it -
Dozen
Package not arrived? Here's how to track it and prevent it next time
Track & Trace says delivered, but there's nothing there. This is how you trace a shipment, who to contact, what proof to keep, and how to pack so packages don't...
Package not arrived? Here's how to track it and prevent it next time
