Customer service

Do you have a question, a problem, or are you dissatisfied with something? Please let us know. You will always get a response from a real person.

How to reach us

Email: info@verpakkingdeals.nl
Phone: +31 (0)251 272 413
Post: TBRA International, Populierenlaan 49, 1911 BK Uitgeest, Netherlands

Opening hours: Monday to Friday, 08:30 – 16:00 (Dutch time). We are closed on weekends and public holidays.

When asking a question about an order, always include your order number. This will help us assist you immediately.

What do other customers think?

We have an open profile on Trustpilot. Anyone who has ordered from us can leave a review there, positive or negative, and we will respond. Read the reviews or leave one yourself at nl.trustpilot.com/review/verpakkingdeals.nl.

Are you dissatisfied with something? Please give us a chance to resolve it first via info@verpakkingdeals.nl or 0251 272 413. It's usually sorted out quickly.

What can you contact us for?

Questions about a product, stock, or bulk price
The status of your order or your Track & Trace
Reporting a return (14-day cooling-off period, on all items)
Reporting a damaged, defective, or incorrectly delivered item
An invoice or payment problem
Submitting a complaint
Arranging collection in Uitgeest – please call to check if the item is in stock

Do you want to purchase business-to-business or in large volumes? This is handled through our wholesaler brameho.nl.

Our complaints procedure

We have a fixed procedure for complaints so you know what to expect.

Report your complaint. Send an email to info@verpakkingdeals.nl with 'Complaint' as the subject. Describe what happened as fully and clearly as possible and include your order number, the date of your order, and, if possible, photos. Do you prefer to call? That is also allowed; we will then record the complaint in writing ourselves and send you a confirmation.
Do it on time. Report a defect within a reasonable time after you have discovered it. For transport damage, we ask you to do this within 48 hours of receipt, so that we can still report it to the carrier.
You will receive a confirmation of receipt. We will confirm your complaint and note who is handling it.
We will respond within 14 days of receiving your complaint with a substantive answer. If we need more time, we will let you know within those 14 days, with an indication of when you can expect a more detailed answer.
Working together towards a solution. Depending on the situation, we will repair or replace the product, issue a refund, or make another arrangement. Your legal rights will always remain intact.

Can't resolve it with us?

If your complaint has not been resolved by mutual agreement after a reasonable period, and in any case within three months, then there is a dispute. Our agreements are exclusively governed by Dutch law.

You can submit your dispute to the European ODR platform for online dispute resolution of the European Commission: https://ec.europa.eu/consumers/odr. In addition, you can always contact the Juridisch Loket (Dutch Legal Aid Office) or the court.

Good to know

Returns: You have a 14-day cooling-off period from receipt, on all items – including discounted items. See the Return Policy page.
Warranty: You always have the right to a sound product. This right also applies after the cooling-off period and is not limited to a fixed warranty period.
Shipping: Rates and delivery times are on the Shipping Costs and Delivery Times page. We do not apply a free shipping threshold; collection in Uitgeest is free.
Payment: See the Payment Methods page.

Who are you doing business with?

Verpakkingdeals.nl is the consumer webshop of TBRA International. Your purchase agreement is concluded with TBRA International.

TBRA International
Populierenlaan 49
1911 BK Uitgeest
Netherlands
Chamber of Commerce number: 67708765
VAT number: NL002390813B72

Business purchases are handled through our wholesaler brameho.nl.