Are there any items I cannot return?

A small part of the assortment, based on the legal exceptions: sealed products that are not suitable for return for health protection or hygiene reasons and whose seal you have broken; products made to your specifications; and sealed audio, video, and software carriers whose seal you have broken. If the seal is still intact, you can simply return it.

You always have the right to a sound product. If there is a problem, please contact us at info@verpakkingdeals.nl; we will arrange for repair, replacement, or refund. This legal right also applies after your 14-day cooling-off period has passed, and is separate from any manufacturer's warranty.

How do I know which box, envelope, or tape I need?

First, measure your product, including any padding it needs. Then, choose the smallest size it fits into. Our blog contains buying guides that detail this per product group, with sizes and calculation examples: letterbox boxes, envelopes, moving boxes, tape, and void fill material. If you can't figure it out, email info@verpakkingdeals.nl.

How do I file a complaint?

Email info@verpakkingdeals.nl with 'Complaint' as the subject and include your order number. You will receive a substantive response within 14 days. If you cannot resolve it with us, you can also submit your complaint to a dispute resolution committee. The full procedure is described on the Customer Service page.

What do you do with my data?

We use your data to process and deliver your order and to keep you informed of its status. We do not sell your data. If you want to know what data we store, or if you want it deleted, please email info@verpakkingdeals.nl. Read our privacy policy for details.

Frequently asked questions

Frequently Asked Questions

Can't find your question? Please email info@verpakkingdeals.nl or call +31 (0)251 272 413 on weekdays between 08:30 and 16:00.

About the store

With whom do I enter into an agreement if I order here?
With TBRA International, Populierenlaan 49, 1911 BK Uitgeest, registered with the Chamber of Commerce under number 67708765. Verpakkingdeals.nl is the trade name under which we sell to consumers. Our VAT number is NL002390813B72. So you are buying from a Dutch company with its own warehouse in Uitgeest, North Holland.

What is brameho.nl then?
That is our wholesaler for business purchases. Brameho.nl also falls under TBRA International. If you are buying as a consumer, you order from Verpakkingdeals.nl. If you are buying for business or in large volumes, then brameho.nl is the right place for you. Both stores deliver from the same warehouse in Uitgeest.

Can I visit you?
Yes, our warehouse and visiting address is Populierenlaan 49, 1911 BK Uitgeest. Please make an appointment via info@verpakkingdeals.nl or +31 (0)251 272 413, then someone will be ready for you and your order will be prepared if desired. Without an appointment, we cannot guarantee that someone will be present.

Can I order for business or on invoice?
Verpakkingdeals.nl is our consumer store: all prices include VAT and you pay immediately. If you order structurally, in large volumes, or want a business relationship with invoice agreements, please visit brameho.nl, our wholesaler. If you are unsure what is more convenient in your case? Email info@verpakkingdeals.nl, and we'll help you figure it out.

Ordering and payment

Which payment methods can I use?
The available payment methods are shown at checkout, before you pay. Shop Pay, Apple Pay, and Google Pay are enabled. The complete, current overview is available on the Payment methods page. You always pay via a secure, encrypted connection; we do not see or store any card details ourselves.

Are the prices inclusive of VAT?
Yes. All prices are in euros and include VAT, unless explicitly stated otherwise for a product. Shipping costs are shown separately before you pay, so you always know the total amount before confirming your order. No additional costs will be added thereafter.

Can I order a single item or do I have to purchase a whole bundle?
That depends on the item. Some of our assortment is sold individually, while other parts are sold as bundles, for example, a box of 50 or 100 pieces. The product page specifies exactly how many items are in the package and, where applicable, what the price per piece is.

How does the volume discount work?
The more you buy of an item, the lower the price per piece. The discount is automatically applied in your shopping cart; you don't need a discount code for it. If a volume discount applies to an item, you'll see the volume prices on the product page before you order.

I have not received an order confirmation.
First, check your spam folder and ensure you provided the correct email address. If the email is definitely not there, please email us at info@verpakkingdeals.nl with your name and the date of your order. We will look up the order and resend the confirmation.

Can I still change or cancel my order?
Contact us as soon as possible via info@verpakkingdeals.nl or +31 (0)251 272 413. If your order has not yet been shipped, we will adjust or cancel it. If it is already on its way, you can exercise your statutory right of withdrawal of 14 days and return the order.

Shipping and delivery

What does shipping cost?
We apply fixed rates per destination: Netherlands €7.95, Belgium €9.95, Germany €16.95, France €19.95, other EU countries and the United Kingdom €29.95, rest of the world €50.95. For some large items, pallet shipping within the Netherlands costs €80.00. The exact amount will be shown at checkout.

How quickly will my order be delivered?
If you order on a weekday before 2 PM, we usually ship the same day from our warehouse in Uitgeest. Delivery time: Netherlands 1–2 business days, within Europe 2–5 business days, outside Europe 3–7 business days. These are indications, not guarantees. By law, we will deliver within 30 days of your order in any case.

Which carrier will deliver my order?
We work with PostNL, DPD, DHL, UPS, and FedEx. For each order, we choose the carrier that best suits the weight, dimensions, destination, and speed; you don't need to arrange anything yourself. In the Track & Trace email you receive after shipment, you will see which carrier has your package.

Can I track my package?
Yes. After shipment, you will automatically receive a Track & Trace link by email. This allows you to follow your order and see when the package will be delivered or ready for pickup at a collection point. If you do not receive this email, first check your spam folder and otherwise contact us.

Do you also deliver to Belgium and the rest of Europe?
Yes. We deliver to Belgium, Germany, France, other EU countries, the United Kingdom, and beyond. The rates per destination are listed above and on the Shipping Costs and Delivery Times page. Within Europe, delivery usually takes 2–5 business days, outside Europe 3–7 business days.

Will my shipment fit through the letterbox?
PostNL and DHL apply the same limits for letterbox packages in the Netherlands: a maximum of 38 x 26.5 x 3.2 cm and 2 kg. The 3.2 cm height is the determining dimension. In our blog, we explain per box size what does and does not fit through the letterbox; see the article about A6, A5+, and A4 letterbox boxes.

My package arrived damaged.
Please contact us within 48 hours of receipt via info@verpakkingdeals.nl with your order number and photos of the damage. We will report it to the carrier and arrange a solution, at no extra cost to you. Until you receive the package, the risk of damage or loss lies with us.

Returns and right of withdrawal

How much time do I have to change my mind?
14 days, counted from the day after you received the order. You do not need to provide a reason. If you register the return within those 14 days, you then have another 14 days to actually send the package back.

Does that also apply to discounted items?
Yes. Your reflection period applies to all items, including sale items and offers. Discounts do not change that. The return of standard shipping costs for the outward shipment also works exactly the same for a discounted item. Only for a limited group of products is there a legal exception; this is described later in this list.

How do I register a return?
Email info@verpakkingdeals.nl within 14 days of receipt with your order number and which items you wish to return. We will provide you with the return address and instructions. You then have another 14 days to return the package. Keep the shipping receipt until the refund is complete.

When will I get my money back?
Within 14 days of your notification, including the standard shipping costs of the outward shipment. We may wait until we have received the product back or until you prove that you have returned it. We will refund via the same payment method you used, unless you agree otherwise.

Who pays for return shipping?