News
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Buitenland
Returns from abroad: what to agree on in advance, what it costs, and how to get the item ready for resale
A return from London or Oslo costs more than just a label. Here’s how you set your conditions, pass on the actual costs, and quickly make a returned item ready...
Returns from abroad: what to agree on in advance, what it costs, and how to get the item ready for resale -
Adreswijziging
Moving house while packages are still on the way: address, forwarding and returns
You're moving, but you still have four open orders and a return ready to go. Here's how to keep track of your addresses, your mail, and the packages that arrive...
Moving house while packages are still on the way: address, forwarding and returns -
Brievenbusdoos
A home shipping supply: what you should have if you send a few packages monthly
Shipping two or three packages a month without having to buy supplies individually every time: here's what you need to keep at home, in what quantities, and what it costs.
A home shipping supply: what you should have if you send a few packages monthly -
Koopgids
Selling through a platform in addition to your own webshop: what changes regarding packaging, labels, and delivery time?
Selling through a platform in addition to your own webshop changes your packaging, your labels, and especially your timing. You arrange this in advance, plus what box and tape stock...
Selling through a platform in addition to your own webshop: what changes regarding packaging, labels, and delivery time? -
Checklist
A complaint about a package: how to respond, what to compensate, and what to change afterwards
What to write back when a customer reports a damaged package, when to replace or refund, and how to turn that complaint into an improvement in your packaging.
A complaint about a package: how to respond, what to compensate, and what to change afterwards -
Consumentenrecht
Broken after three months: warranty, proof and what to keep
If a product breaks within a year, the burden of proof lies with the seller. What to keep, how to write a report that will be processed quickly, and how...
Broken after three months: warranty, proof and what to keep -
Bedenktijd
Sealed and yet returned? The 14-day cooling-off period and its exceptions
The main rule for online purchases is a fourteen-day cooling-off period. There is an exception for sealed hygiene products, but this has three strict conditions. What this means for your...
Sealed and yet returned? The 14-day cooling-off period and its exceptions -
Administratie
What else goes in the box? Packing slip, invoice and returns information
Packing slip, invoice, and return information: what belongs with an order and what does the law say? A standard enclosure will save you a lot of emails later on.
What else goes in the box? Packing slip, invoice and returns information -
Doorverkopen
Are you keeping the original box? When it's worth it and when it just takes up space
A tower of empty boxes in the cupboard: which ones should you really keep and which can be flattened for recycling? With rules of thumb for returns, warranty, and resale,...
Are you keeping the original box? When it's worth it and when it just takes up space -
Brievenbusdoos
Returning an item: how to package your parcel when sending it back to a webshop
Returning something to an online store starts with proper packaging. Here's how to choose a box or envelope, seal it securely, and keep proof of shipment.
Returning an item: how to package your parcel when sending it back to a webshop
